Frequently asked questions and answers about car rental
How to book a rental car?
You can request a rental car at any of the centers of the MATO by phone, e-mail or by using the reservation formwww.mato.bg
Where can I get / return car hire?
Free office of MATO, or at the offices of our partners. More information can be found at +359877 01 10 18.
What to expect from us in obtaining a rental car?
Well serviced and equipped according to the season car.
Bilateral protocol signed, full tank and documents / registration card, insurance policy "liability" to pay sticker vignette, Annual Technical Review and "Emergency Kit".
What we will require from you in hiring a car?
- Valid driver's license.
- Aged 21 years, under age compulsory insurance disclaimer.
- Paid deposit.
What is "earnest money deposit"?
Security deposit is required. It covers a refusal by the customer to load the tank and damage not covered by the insurance / damage in the interior, the tires and rims, lower the car as a result of improper driving /. Also an unforeseen extension of rent, additional amount due shall be deducted from the deposit.
What we require from you upon return of the vehicle?
- Well maintained during operation of vehicle.
- Full tank.
- Complete set of documents and equipment.
Washed inside and outside car. (If the car is not washed, the charge for a car wash at 10 Euro).
Who maintains the vehicle during operation?
Maintenance and current repairs depicted are at our expense, the cost of fuel and washer fluid - for your.
Repair costs for improper or incorrect use management of you are on your own.
What to do when accidents occurred.
Immediately contact the Traffic Police - phone 165 or tel.112, and request relevant documents / minutes of the Traffic Police / to be submitted to the insurance company. Immediately notify the employee of the "MATO" Ltd for the ensuing damage and accurately describe the event your condition and the condition of the car to determine the next action / medical care, auto assistance, transportation vehicle and its occupants, the closest repair shop and others. / When the incident was not the fault of the driver / document under the CAT / not pay anything. Lay your replacement vehicle within 24 hours for Bulgaria and 6:00 on the territory of Sofia. When the accident is the fault of the driver does not make a car and pay at least 40 euro administrative costs of filing and repaired the damage. In more serious damage amount can reach the size of the entire deposit referred to in tariff "MATO" LTD. When using drugs, alcohol or other drugs, including drugs where prohibited driving, repair the car is fully charged to the tenant - not applicable none of insurance. Deducted entire deposit and be charged a fine for lost profits and damages.
Additional services and options
1. Providing - collection services
- Up to 200 km - 60 Euro
- Over 200 km - 110 Euro
2. Airport surcharge:
- To transmit or receive a car at the airport - 15 Euro
- Transmission and reception of a car at the airport - 25 Euro
3. Petrol tank - liters 1.7 Euro
4. Navigation System - 6 Euro / day (maximum of 60 Euro per bike)
5. Trunk - 5 Euro / day (maximum of 50 Euro per bike)
6. Baby chair - 3.60 Euro / day (maximum of 36 Euro per bike)
7. Snow chains - 3 Euro / day (maximum of 30 Euro per bike)
8. Boot - Ski - 2 Euro / day (maximum of 20 Euro per bike)
9. Attorney for going abroad - 40 Euro
We would very much like too thank Marin of Transfers BG for his fantastic service. We were left stranded at Sofia airport when our transfer did not show up. Marin took us in comfort all the way to Bansko it was more like a tour guide than just a transfer. Of course we used the service of Transfers BG and Marin for the return journey after our holiday’s end.